These Terms and Conditions (“Terms“) govern your access to and use of the services provided by Practice Engine, Inc. (“Practice Engine,” “we,” “us,” or “our“), including our website www.practiceengine.com and our patient reactivation services (collectively, the “Services“).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Services.

1. Services Overview

Practice Engine provides AI-enabled patient reactivation services for healthcare practices, helping providers reconnect with inactive or overdue patients, recover missed appointments, and improve patient retention.

Services may include:

  • Patient reactivation outreach
  • Identification of overdue patients
  • Appointment scheduling support
  • Multi-channel communications, including SMS, email, calls, and mail
  • Reporting and performance insights
  • Integration with practice management or EHR systems


Practice Engine provides services on behalf of healthcare providers and does not provide medical care or medical advice.

2. Eligibility

The Services are intended for:

  • Healthcare organizations
  • Medical practices
  • Authorized representatives of healthcare providers


You represent that you are authorized to act on behalf of your organization when using the Services.

The Services are not intended for personal, household, or consumer use.

3. No Medical Advice

Practice Engine does not provide medical advice, diagnosis, or treatment.

All medical decisions and patient care are the sole responsibility of the healthcare provider.

Patients should contact their healthcare provider for medical advice.

4. HIPAA Compliance

Practice Engine supports healthcare providers in a HIPAA-compliant environment.

Where applicable, Practice Engine operates as a Business Associate and will enter into a Business Associate Agreement (BAA) with healthcare providers.

Healthcare providers are responsible for:

  • Obtaining required patient consents
  • Maintaining accurate patient records
  • Ensuring lawful use of patient information
  • Compliance with applicable healthcare laws

5. SMS Communications

By “Opting In” to or using a “Text Message Service” (as defined below) from Practice Engine, you accept these Terms & Conditions.
This agreement is between you and Practice Engine, or one of its affiliates. All references to “Practice Engine,” “we,” “our,” or “us” refer to Practice Engine.

DEFINITIONS
“Opting In,” “Opt In,” and “Opt-In” refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.

“Text Message Service” includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).

CONSENTING TO TEXT MESSAGING
By consenting to receiving text messages from us, you agreed to these Text Messaging Terms and Conditions, as well as our Privacy Policy & Terms of Service incorporated herein by reference.

E-SIGN DISCLOSURE
By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.

FREQUENCY OF TEXT MESSAGES
Message frequency varies depending on the services requested and your interactions with Practice Engine. You may receive messages related to appointments, service updates, account notifications, or other relevant communications. Message and data rates may apply.

6. Use of Website

You agree to use the website only for lawful purposes.

You agree not to:

  • Use the website in violation of law
  • Attempt unauthorized access
  • Interfere with website functionality
  • Introduce malicious software
  • Misrepresent your identity
  • Collect information without authorization

7. Intellectual Property

All content on the website including:

  • Text
  • Graphics
  • Logos
  • Designs
  • Images
  • Software


Service descriptions are the property of Practice Engine or its licensors and are protected by intellectual property laws.

You may not copy, reproduce, distribute, or modify content without written permission.

8. Third-Party Services

Practice Engine may rely on third-party providers including:

  • SMS providers
  • Email providers
  • Hosting providers
  • Integration partners
    .

Practice Engine is not responsible for the actions or policies of third-party services

9. Disclaimer of Warranties

Services are provided on an “as is” and “as available” basis.

Practice Engine makes no warranties regarding:

  • Service availability
  • Accuracy of data
  • Performance outcomes
  • Appointment results
  • Revenue improvements


To the fullest extent permitted by law, Practice Engine disclaims all warranties including implied warranties of merchantability and fitness for a particular purpose.

10. Limitation of Liability

To the maximum extent permitted by law, Practice Engine shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of revenue
  • Loss of profits
  • Loss of data
  • Business interruption


Practice Engine’s total liability shall not exceed the amount paid for services in the preceding twelve (12) months.

11. Indemnification

You agree to indemnify and hold harmless Practice Engine from claims arising from:

  • Your use of the Services
  • Violation of these Terms
  • Violation of law
  • Improper use of patient information
  • Failure to obtain patient consent

12. Termination

Practice Engine may suspend or terminate access to Services if:

  • These Terms are violated
  • Use is unlawful
  • Security risks arise

Healthcare providers may discontinue services according to their service agreement.

13. Changes to Terms

Practice Engine may update these Terms at any time. Updated Terms will be posted with a revised effective date. Continued use of Services constitutes acceptance of updated Terms.

14. Governing Law

These Terms shall be governed by the laws of the United States and the State in which Practice Engine operates, without regard to conflict-of-law principles.

15. Contact Information

Practice Engine

Email: [email protected]
Phone: (561) 918-1000