A 3-provider dermatology practice reactivates lapsed patients
Demand was never the issue, engagement was. Personalized outreach across every channel brought patients back into care.
Oct 1, 2025 – May 31, 2026
The challenge
Like many practices, this 3-provider practice had a great reputation, yet thousands of patients were quietly falling out of care. Demand was never an issue. Engagement was.
The approach
Recall Health identified every patient with a gap in care and ran personalized outreach across each channel, meeting patients where they already were, with no added work for the team.
The results
In eight months the practice reactivated 810 patients and completed 1,325 appointments, recovering $288,727 in revenue. The difference wasn’t awareness. It was operational capacity.
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